Manager, International Student Success & Engagement

Job Description

York is a leading international teaching and research university, and a driving force for positive change. Empowered by a welcoming and diverse community with a uniquely global perspective, we are preparing our students for their long-term careers and personal success. Together, we can make things right for our communities, our planet and our future.

The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 27,000 undergraduate and graduate students, and almost 100 programs delivered through 25 Departments, Schools and Colleges, plus the IBM Markham location. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world.

Reporting to the Senior Director, Student Success & Retention and working closely with the Associate Dean, Global & Community Engagement, the Manager, International Student Success & Engagement and their team liaises and collaborates with colleagues from across the Faculty and the University more broadly. These partners include LA&PS colleagues, such as Academic Advising, Colleges, Experiential Education and Recruitment, and campus partners, such as York International and the Division of Students, to develop, implement and assess an international student success and engagement strategy in LA&PS. The incumbent will support the development and lead the implementation of international student success and engagement programs including those that foster student development, academic and personal success, involvement, and transitions in, through and out of university. The Manager, International Student Success and their team will actively engage with the Manager, Student Success, LA&PS Colleges and Associate Director, Student Academic Advising Services and their teams to develop and implement a wholistic model of supports, services and programs for international students within LA&PS. In addition, the Manager and their team will support the Associate Dean with their broader community engagement and development strategies and activities as necessary. With an emphasis on student success and retention, the Manager applies data and metrics in alignment with Faculty and broader University priorities to inform and guide their work and that of the team. The Manager will support the development of new services and programming, and the assessment and enhancement of existing programming, through an evidence-based and theoretically informed method of practice. In addition, the Manager will foster partnerships with LA&PS colleagues and those across the campus, such as York International and the Division of Students in order to leverage expertise and resources for enhanced international student support programming, to contribute to the growth of study abroad opportunities for LA&PS students, and to foster the sharing of information and best-practices. These collaborations will aim to maximize and ensure sustainability of services and programming for students within LA&PS and contribute to a robust community of practice approach for the University.

To be considered for this opportunity, you will bring the following:

A graduate degree in a relevant field (i.e. arts, humanities, education, psychology) is required or an equivalent combination of directly relevant education and progressive professional work and leadership experience. Specialized training in student success, retention, student development theory and programming is required. Working experience and training in international student services is preferred. Training in Strategic Enrolment Management is strongly preferred.

Five (5) years of experience in a fast-paced post-secondary student affairs environment leading the coordination and provision of student success programming in an international context. Proven innovative program design, implementation and evaluation of post-secondary student success and retention programs, initiatives and services is required. Managerial or supervisory experience in unionized post-secondary environment is required. Experience delivering study abroad programming is required. In addition, practical and theoretical experience in social justice, equity, diversity and inclusion is preferred.

For full position details, including skills and knowledge requirements, and to apply to this exciting opportunity visit the External Career Portal ( and refer to posting 106982.

We offer comprehensive benefits and access to superb educational and recreational facilities. For more information on what York has to offer U please visit: